Frequently asked questions
Do you drop ship your products?
No, I don’t.
All of my products are designed and made in my studio in Columbus, OH.
Where is Diode Press Based?
Diode Press is located in Columbus, Ohio.
This is where all of the products are made.
When will I get my order?
I will work quickly to ship your order as soon as possible. See the product listing for a specific timeframe. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
All of my products are manufactured in my studio located in Columbus, OH, by me - Graham
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What's your return policy?
All sales are final. Because many items are handmade or built to order, I'm not able to accept returns or exchanges.
That said, if something arrives damaged, I want to make it right. Contact me within 7 days of delivery and include a photo of the damage. I'll review it and we'll figure out the best next step together to get you a replacement.
What if my product arrives damaged?
If something arrives damaged, I want to make it right. Contact me within 7 days of delivery and include a photo of the damage. I'll review it and we'll figure out the best next step together to get you a replacement.